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Insurance News

AFCA Rules in Favour of Owners in Lift Vandalism Dispute AFCA Rules in Favour of Owners in Lift Vandalism Dispute
28 Mar 2025: Paige Estritori

In a landmark decision, the Australian Financial Complaints Authority (AFCA) has mandated that Chubb Insurance replace the hoist ropes of two lifts in an apartment block, following damage attributed to vandalism. The owners' corporation successfully argued that the damage to the lifts was part of a previously recognized vandalism incident. - read more
NSW Government Targets Predatory Practice of Claim Farming NSW Government Targets Predatory Practice of Claim Farming
28 Mar 2025: Paige Estritori

The New South Wales Government is taking decisive action against 'claim farming', a predatory practice that exploits vulnerable individuals by pressuring them to file compensation claims. This practice often involves unethical tactics targeting susceptible groups, including child abuse survivors. To combat this, the government is set to introduce the Claim Farming Practices Prohibition Bill 2025. - read more
RAA Partners with Duck Creek for Major Tech Overhaul RAA Partners with Duck Creek for Major Tech Overhaul
27 Mar 2025: Paige Estritori

The Royal Automobile Association (RAA), a leading motoring group in South Australia, is set to revamp its technology infrastructure by adopting Duck Creek's OnDemand cloud platform. This strategic transition will see RAA's outdated systems for motor and home insurance transformed to include streamlined policy, rating, billing, and claims management, as well as enhanced data handling and insights capabilities. - read more
Consumer Advocates Criticise Insurers Over 'Poverty Premiums' and 'Loyalty Taxes' Consumer Advocates Criticise Insurers Over 'Poverty Premiums' and 'Loyalty Taxes'
26 Mar 2025: Paige Estritori

Consumer advocacy groups have voiced strong opposition to the insurance industry's decision to reject recommendations designed to eliminate practices that disadvantage consumers, including charging higher rates for monthly bill payments and increasing renewal premiums for loyal customers. The Financial Rights Legal Centre has cited ongoing reports from consumers being adversely affected by these pricing practices, which they refer to as a 'poverty premium' and a 'loyalty tax.' - read more
Urgent Reforms Needed to Curb Rising Motor Insurance Premiums Urgent Reforms Needed to Curb Rising Motor Insurance Premiums
25 Mar 2025: Paige Estritori

The Insurance Council of Australia (ICA) has called for urgent action to address the factors driving the significant rise in motor insurance premiums. In a detailed policy paper, the ICA has outlined a strategic plan, urging government intervention to address key issues like labour shortages, supply chain disruptions, and inefficiencies in accident management practices. - read more
Car Theft Claims Skyrocket, Raising Insurance Concerns Car Theft Claims Skyrocket, Raising Insurance Concerns
24 Mar 2025: Paige Estritori

The Insurance Council of Australia has unveiled substantial data revealing that the expense related to vehicle theft claims has almost doubled since 2015. Last year, the industry handled $428 million in claims, signaling a stark increase from $218 million a decade ago. The data comes from Insurance Statistics Australia, which has adjusted historic dollar values for inflation, highlighting an urgent trend in rising car crime claims. - read more
Uninsured Driver Denied Compensation in Dispute with QBE Uninsured Driver Denied Compensation in Dispute with QBE
21 Mar 2025: Paige Estritori

The Australian Financial Complaints Authority (AFCA) has ruled in favour of QBE Insurance in a case where an uninsured driver attempted to secure compensation following a collision involving a fire truck. The incident occurred when the QBE-insured driver paused at an intersection to allow a fire truck to pass, leading to the uninsured driver impacting their vehicle. - read more
Consumer Advocacy Calls for $250 Million Annual Insurer Contribution Fund Consumer Advocacy Calls for $250 Million Annual Insurer Contribution Fund
18 Mar 2025: Paige Estritori

A prominent consumer advocacy group, the Australian Consumers Insurance Lobby (ACIL), is advocating for insurers to contribute $250 million annually to support disaster risk mitigation, as well as the affordability and availability of insurance coverage. This initiative seeks to address what the organization describes as an escalating crisis within the insurance industry. - read more
Insurer Prevails in Fraudulent Rental Claim Dispute Insurer Prevails in Fraudulent Rental Claim Dispute
17 Mar 2025: Paige Estritori

The insurer QBE has successfully reversed a payout concerning a fraudulent rental claim, as determined by the Australian Financial Complaints Authority (AFCA). The controversy arose from a claim lodged under an owners’ corporation residential strata plan for water damage and subsequent rental losses dating back to a January 2022 storm. - read more
Australia’s Insurtech Rise: Pioneering Innovation in Insurance Australia’s Insurtech Rise: Pioneering Innovation in Insurance
12 Mar 2025: Paige Estritori

The Australian insurtech sector is steadily gaining prominence with innovative products aimed at boosting efficiency, security, and customer interaction. According to a recent report titled 'Insurtech Down Under: Trends, Tech and Triumphs,' the sector's growth is accelerating, supported by strategic investments and technological advancements. - read more
Hacked Company Loses Insurance Battle Over Customer Payment Scam Hacked Company Loses Insurance Battle Over Customer Payment Scam
11 Mar 2025: Paige Estritori

A company recently faced a significant setback after losing an insurance claim dispute related to funds stolen in a fraudulent email scheme. Cybercriminals infiltrated the business's email system, sending out fake invoices that directed clients to pay into a bogus bank account. Consequently, two customers inadvertently transferred a total of $66,148 to the fraudulent account. Attempts to retrieve this money were unsuccessful, and the customers refused further payments to the company. - read more
Australia Underwriting Rises to Meet Complex Insurance Challenges Australia Underwriting Rises to Meet Complex Insurance Challenges
11 Mar 2025: Paige Estritori

In an evolving insurance landscape where traditional underwriters are hesitant to cover high-risk scenarios, Australia Underwriting has strategically positioned itself to fill this crucial gap. The company has become recognized for its expertise in handling difficult-to-place insurance risks, often ignored by larger insurers focused on lower-risk ventures. Founded by industry veteran George Vincent, the firm has capitalized on unserved market segments and emerged as a vital player in the Australian insurance space. - read more
Ombudsman Orders Higher Compensation From Insurer Over Mould Dispute Ombudsman Orders Higher Compensation From Insurer Over Mould Dispute
10 Mar 2025: Paige Estritori

The Australian Financial Complaints Authority (AFCA) has directed insurance provider Hollard to enhance its compensation payout to a homeowner following a failed attempt to remediate mould contamination in the owner’s property. Despite previous repair efforts by Hollard, lingering mould issues persisted, prompting further disputes. - read more
Insurance Brokers Challenge Opposition’s Divestment Strategy Insurance Brokers Challenge Opposition’s Divestment Strategy
06 Mar 2025: Paige Estritori

Opposition Leader Peter Dutton’s proposal to dismantle major insurance companies to boost competitiveness and reduce premiums has sparked significant pushback from industry brokers. The suggestion, criticized as ineffective, faces opposition from those who argue that the root causes of high premiums lie elsewhere. - read more
$30 Billion Flood Defence Fund Proposed in Election Agenda $30 Billion Flood Defence Fund Proposed in Election Agenda
04 Mar 2025: Paige Estritori

The Insurance Council of Australia (ICA) has unveiled its election platform, urging the federal government to significantly enhance flood defences by establishing a $30.15 billion flood defence fund. This initiative, highlighted as the primary recommendation, seeks to mitigate the catastrophic impact of floods, which are deemed as Australia’s most financially damaging natural disaster. - read more
Australians Reconsider Health Insurance As Costs Rise Australians Reconsider Health Insurance As Costs Rise
04 Mar 2025: Paige Estritori

New findings from Finder reveal a growing trend among Australians considering the cancellation of their health insurance policies. This move comes in response to increasing living expenses and an impending rise in insurance premiums. - read more
Exploring the Future of Insurance at the Outlook 2025 Conference Exploring the Future of Insurance at the Outlook 2025 Conference
01 Mar 2025: Paige Estritori

The Insurance News Outlook 2025 Conference, scheduled for March 12 in Sydney, is set to delve deeply into the insurance industry's future. With a focus on emerging risks, advancements in technology, and the evolving landscape of broking, the event promises insightful discussions led by industry experts. - read more
Proposed Reforms Could Save Australians $4 Billion on Insurance Proposed Reforms Could Save Australians $4 Billion on Insurance
01 Mar 2025: Paige Estritori

The Australian Greens have proposed a comprehensive policy initiative aimed at reducing the cost of insurance by $4 billion. As natural disasters become more frequent and severe, insurance premiums have been escalating. The Greens' strategy emphasizes a multi-faceted approach, including the abolishment of insurance stamp duties, an expansion of the Cyclone Reinsurance Pool to cover all natural disasters, and imposing financial contributions on fossil fuel companies to offset their impact on climate change. - read more
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Premium:
The amount paid for an insurance policy, usually on a regular basis, to maintain coverage.