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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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The Australian Government has enacted significant reforms to the National Disability Insurance Scheme (NDIS) to enhance its integrity and sustainability. These measures aim to protect the scheme from exploitation and ensure it continues to serve Australians with permanent and significant disabilities effectively. - read more
Leading Australian life insurer TAL has announced significant enhancements to its flagship retail product, Accelerated Protection. These updates include the introduction of the Total and Permanent Disability (TPD) Support Option and strengthened income protection features tailored for self-employed individuals. - read more
Recent natural disasters have significantly impacted the Australian insurance industry, leading to a substantial increase in claims costs. According to KPMG's annual review, the general insurance sector reported a profit after tax of $5.2 billion for the calendar year 2025, a decrease from $6.2 billion in 2024. - read more
In a significant move within the Australian insurance industry, EML Group has acquired a 70% stake in Guild Insurance, forming a strategic partnership aimed at fostering growth and accelerating technological advancements. This collaboration combines Guild's extensive experience in general insurance and workers' compensation with EML's expertise in injury claims management and technology-driven solutions. - read more
The Australian commercial insurance market is experiencing a continued decline in prices, presenting opportunities for businesses to enhance their coverage. According to reports from global brokers Marsh and Aon, commercial insurance rates in the Pacific region, led by Australia, fell by 12% in the last quarter of 2025, marking the steepest drop since reductions began in early 2024. - read more
Have you ever thought about how you would manage financially if you couldn't work due to an illness or injury? Income protection insurance is designed to replace a significant portion of your income if you find yourself unable to earn for an extended period. It's an essential safety net, providing peace of mind and financial stability during times of uncertainty. - read more
Accidental income protection insurance is a type of policy that provides financial support if you are unable to work due to an accident. Unlike regular income protection insurance, which can cover illnesses and injuries, this specific insurance focuses solely on accidents. - read more
In the face of life's unpredictable twists and turns, few things are as disconcerting as the possibility of suddenly losing your ability to earn an income due to illness. Such events are often unexpected and can have significant financial repercussions that interrupt not only your flow of daily life but also compromise your future plans. - read more
When life takes an unexpected turn, whether due to illness, injury, or other unforeseen events, the financial repercussions can be devastating. This is where income protection insurance becomes an essential component of maintaining financial stability. Income protection insurance acts as a safety net, ensuring that even in times of hardship, your financial obligations can be met, and your standard of living maintained. - read more
Financial security is a cornerstone of peace of mind, particularly when life is known for its unpredictability. This introductory section sheds light on the vital nature of income protection insurance and its role in safeguarding Australians' financial well-being. Ensuring continual financial inflow during times of illness or injury not only offers stability but also protects one's standard of living. - read more
Knowledgebase
Surrender Value: The amount of money an insurance policyholder will receive if they voluntarily terminate the policy before it matures.
