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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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In a significant development within the Australian insurance sector, Chubb and AIG have announced notable changes in their leadership teams. Chubb's Country President for Australia and New Zealand, Ben Howell, and AIG Australia CEO, Kathleen Warden, are both stepping down from their respective roles. These departures mark a period of transition for both companies as they navigate the evolving insurance landscape. - read more
Steadfast Group, a prominent player in the Australian insurance brokerage sector, has announced its intention to acquire Resilium and PSC Connect, two significant authorised representative networks. This strategic move is set to bolster Steadfast's market position and expand its service offerings to a broader client base. - read more
A recent parliamentary inquiry in New South Wales has recommended significant reforms in the strata insurance sector, including a ban on strata managers accepting commissions from insurance providers. This proposal aims to increase transparency and ensure that the interests of property owners are prioritised. - read more
The Australian Prudential Regulation Authority (APRA) has recently finalised amendments to its prudential standards concerning the capital treatment of longevity products, including annuities. These reforms aim to bolster the market for retirement income products, providing Australians with more robust financial security in their later years. - read more
Swiss Re Life & Health Australia Limited has announced a temporary suspension of new life insurance business in Australia, effective from October 2025. This decision stems from growing concerns over the sustainability of Total and Permanent Disability (TPD) products within the Australian market. - read more
Income protection insurance is a financial product designed to support individuals in the event that they are unable to work due to illness or injury. This type of insurance provides a regular income, helping to replace a portion of lost earnings and meet daily living expenses. Virtually anyone earning an income, especially those with financial dependents or significant debts, should consider the peace of mind that income protection can offer. - read more
Welcome to the world of insurance – a domain where words like 'deductible' and 'premium' can significantly impact your financial protection and peace of mind. As a beginner, grasping the basics of insurance terminology is the first step towards making informed decisions about the policies that safeguard your assets and future. In this guide, we will embark on a journey through the language of insurance, which can often seem as complex as the policies themselves. - read more
Income protection insurance is a type of cover designed to provide you with a safety net if you are unable to work due to illness or injury. By offering regular payments that replace a portion of your income, it helps ensure that you can maintain your lifestyle and cover essential expenses during challenging times. - read more
Financial security is crucial in today's unpredictable world, where unexpected events can disrupt the stability and comfort of our daily lives. For Australians, protecting one's income and lifestyle from unforeseen circumstances is a key component of personal finance. - read more
In the uncertain times we face today, where both health and economic climates are unpredictable, safeguarding your financial stability becomes paramount. This is where income protection insurance steps in as an essential safety net. For many Australian families, it's the buffer that ensures life's financial commitments are met, even when ability to work is compromised. - read more
Knowledgebase
Waiting Period: The time period that must pass after filing a claim before the insurance coverage becomes effective or benefits are paid.
