Financial Sectors Grapple With High Reporting of Breaches

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Leading the ranks, the credit industry saw 31% of the total reported breaches, as stipulated in ASIC's annual disclosure. This was closely followed by the general insurance industry, which contributed 25%. The report aggregates data from financial services and credit licensees to provide insights into these trends.

According to statistics gathered by the licensees, there were 12,298 notifications submitted within the financial year. Of these, a striking 79% have impacted customers in financial or non-financial terms. This indicates a significant area of concern for industries striving to maintain customer trust and regulatory compliance.

Compensation figures reflect the repercussions of these breaches. By June 30, approximately $92.1 million had been distributed in compensation, affecting an estimated 494,000 clients. Such financial redress stresses the importance of organizational commitments to rectify and preempt future errors.

Diving into product-specific breaches, motor vehicle insurance emerged as a noteworthy sector with 1,935 incidents, succeeded by home contents insurance at 881, and home building insurance at 865 breaches. Home loans led the product breach category with 2,401 incidents, pointing towards critical areas for regulatory focus and improvement.

Initiated in October 2021, the reportable situations regime-previously termed breach reporting-mandates licensees to inform ASIC of any significant obligations' breaches. This includes suspected misconduct or investigations regarding core compliance failures, aiming to bolster transparency and accountability.

The original report and its detailed findings were highlighted by insuranceNEWS.com.au, offering stakeholders a crucial tool to assess and address these revelations. This underscores the importance of innovation in risk management practices across the industry to curtail future breach incidences.

Published:Thursday, 7th Nov 2024
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Insurance News

Clear

Why Pre-Existing Medical Conditions Need Extra Attention Before You Travel

28 Jun 2026: Paige Estritori

Australian travellers with pre-existing medical conditions have been given a timely reminder to look beyond price when arranging travel insurance, with recently updated consumer guidance placing renewed emphasis on disclosure, medical assessments and policy wording. - read more

What Delta’s Digital Insurance Move Means for Real Estate Agencies

28 Jun 2026: Paige Estritori

Delta Insurance’s move onto Ebix Australia’s Sunrise Exchange is a useful signal for real estate agencies watching how business insurance is being distributed. The underwriting agency has made its cyber and management liability products available through the platform for the first time, using Entsia technology and an accelerated accreditation pathway. Further products are expected to follow, which points to continuing momentum behind digital placement for financial lines cover. - read more

What a Failed Fridge Claim Means for Restaurant Insurance

28 Jun 2026: Paige Estritori

A recent insurance dispute involving a faulty vaccine fridge has a useful warning for Australian restaurant and café owners: a broken fridge is not always enough to secure a payout. In the case, reported on 26 June 2026, a business policyholder argued that a refrigeration unit had moved outside the required temperature range and could not be restored through resets. The owner believed an internal control component had failed and sought cover under an equipment failure section of the policy. - read more

Vero’s No-Commission Strata Launch Adds Fresh Pressure to a Changing Market

28 Jun 2026: Paige Estritori

Vero has entered the residential strata market with a nil-commission product aimed at addressing some of the placement challenges facing owners corporations, particularly in higher-risk regions. The product will initially be available through intermediaries in Far North Queensland and Darwin, with a broader national rollout planned in stages. - read more

Tool Theft Claim Falls Short After Portable Items Limit Applied

28 Jun 2026: Paige Estritori

A recent Australian Financial Complaints Authority decision is a timely reminder for tradies that the words in a policy schedule can matter just as much as the headline sum insured. The dispute involved a business that had tools and a trailer stolen from a worksite, then challenged the insurer’s payout after receiving far less than it believed the policy should provide. - read more

Click for more Insurance News