Financial Sectors Grapple With High Reporting of Breaches

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Leading the ranks, the credit industry saw 31% of the total reported breaches, as stipulated in ASIC's annual disclosure. This was closely followed by the general insurance industry, which contributed 25%. The report aggregates data from financial services and credit licensees to provide insights into these trends.

According to statistics gathered by the licensees, there were 12,298 notifications submitted within the financial year. Of these, a striking 79% have impacted customers in financial or non-financial terms. This indicates a significant area of concern for industries striving to maintain customer trust and regulatory compliance.

Compensation figures reflect the repercussions of these breaches. By June 30, approximately $92.1 million had been distributed in compensation, affecting an estimated 494,000 clients. Such financial redress stresses the importance of organizational commitments to rectify and preempt future errors.

Diving into product-specific breaches, motor vehicle insurance emerged as a noteworthy sector with 1,935 incidents, succeeded by home contents insurance at 881, and home building insurance at 865 breaches. Home loans led the product breach category with 2,401 incidents, pointing towards critical areas for regulatory focus and improvement.

Initiated in October 2021, the reportable situations regime-previously termed breach reporting-mandates licensees to inform ASIC of any significant obligations' breaches. This includes suspected misconduct or investigations regarding core compliance failures, aiming to bolster transparency and accountability.

The original report and its detailed findings were highlighted by insuranceNEWS.com.au, offering stakeholders a crucial tool to assess and address these revelations. This underscores the importance of innovation in risk management practices across the industry to curtail future breach incidences.

Published:Thursday, 7th Nov 2024
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Insurance News

Clear

Why Digital Incident Reporting Matters for Truck Fleets

22 Jun 2026: Paige Estritori

A recent Fleet Auto News report has put a timely spotlight on one of the least glamorous but most important parts of fleet management: incident reporting. Many transport businesses still rely on paper forms, email trails and spreadsheets to record vehicle damage, accidents and minor incidents. Those methods may feel familiar, but they can leave operators with delayed reports, incomplete details and data that is difficult to use when a claim, audit or premium review arrives. - read more

General Insurance Code Review Could Change the Claims Experience for Tradies

22 Jun 2026: Paige Estritori

Australia’s general insurance sector is edging closer to a major update to the rules that shape how insurers deal with customers, including small business owners and self-employed tradespeople. Financial Services Minister Daniel Mulino has signalled he wants meaningful progress on the review of the General Insurance Code of Practice, with the industry preparing a redrafted version for consultation. - read more

AI Risk Is Creating New Questions for Professional Cover

22 Jun 2026: Paige Estritori

A fresh warning from Australian medical indemnity underwriter Tego has highlighted a risk that many businesses are only beginning to confront: artificial intelligence may not fit neatly inside existing insurance categories. As AI tools become embedded in diagnosis, administration, client advice, document drafting, fraud detection and customer service, the question is no longer simply whether a mistake occurred. It is also who made the decision, who controlled the system and which policy should respond. - read more

Victoria’s Strata Commission Debate Puts Transparency Back in Focus

22 Jun 2026: Paige Estritori

Victoria’s owners corporation reform process has put strata insurance commissions back under the microscope, after the state government opted to further examine an expert panel recommendation to ban certain financial benefits paid to owners corporation managers and related entities. - read more

New Insurance Code Push Could Lift Standards for SMEs

22 Jun 2026: Paige Estritori

Australia?s general insurance sector appears to be moving closer to a major reset of its customer standards, with Financial Services Minister Daniel Mulino indicating he wants meaningful progress on the long-running review of the General Insurance Code of Practice. The industry review began in November 2023, produced more than 100 recommendations, and is expected to lead to a redrafted code that is both ASIC-approved and contractually enforceable. - read more

Click for more Insurance News