A Path to Stability: Expert Pushes for Insurers to Adopt Total Replacement Coverage

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

At the core of the issue, Trowbridge emphasized, is the prevalent dependence on clients to select their own sum insured. This widely adopted practice across the insurance industry often leads to imprecise coverage levels and exposes homeowners to substantial financial risk when calamities strike. The key anxiety for consumers lies in accurately anticipating reconstruction costs, a task that many find challenging and imposing. Trowbridge argues against the industry's attitude of absolving itself from verifying coverage adequacy, illuminating the dire repercussions faced by those enduring disaster with insufficient insurance.

In a written testament to the inquiry, Trowbridge stoutly advocated for broader availability of full replacement insurance options. A transition he posits would not overly burden premiums given the relatively infrequent nature of total loss incidents. "It should only make a negligible impact," he assured the investigative panel.

Trowbridge opened the floor to considering regulatory shifts to compel insurers to adopt such practices. However, he acknowledged the complexity of reaching effective solutions to what he identifies as a prevalent and unreasonable problem.

The discourse shifted momentarily to the insurance sector’s response post-Canterbury earthquakes, noting New Zealand's departure from full replacement policies as reinsurers eyed more predictable outcomes. Trowbridge countered this hesitation with an argument for the Australian insurance and reinsurance market's adaptability, drawing parallels to the unanimity achieved in introducing mandatory flood coverage years past.

Some providers, including AAMI, maintain such full replacement offers, pointing to feasible paths ahead. What may seem an onerous task for insurers and their reinsurance partners is, according to Trowbridge, a matter of confronting the same challenge with renewed resolve.

As the inquiry continues, the Economics Committee of the House of Representatives hears diverse perspectives, ranging from consumer advocates to industry representatives. In the coming months, the committee aims to ground its findings with on-site visits to regions thrashed by floods, understanding the real-world aftermath and insurance landscape.

The ultimate goal is to crystallize observations and recommendations by the end of September, laying down firm tracks for policy shifts and industry practices that may finally mitigate the insidious underinsurance that plagues Australian homeowners.

Published:Tuesday, 2nd Apr 2024
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Insurance News

Clear

Victoria’s Apartment Defect Insurance Shift Raises the Bar for Builders

26 Jun 2026: Paige Estritori

Victoria is moving ahead with a decennial insurance framework for apartment building defects, adding another important signal that construction quality, documentation and insurability are becoming inseparable issues for builders, developers and project teams. - read more

New Draft Insurance Code Puts Motor Claim Delays in Focus

25 Jun 2026: Paige Estritori

Australia’s general insurance sector is facing a proposed step-up in accountability, with the Insurance Council of Australia opening consultation on a new draft General Insurance Code of Practice on 24 June 2026. For truck owners, small fleet operators and transport businesses, the most relevant shift is not just the wording of the code, but the possibility that parts of it could become contractually enforceable for the first time, subject to ASIC approval. - read more

Income Protection Demand Rises as Australians Revisit Personal Cover

24 Jun 2026: Paige Estritori

New market data points to a meaningful lift in Australians taking out individual income protection insurance, suggesting more households are reassessing how they would manage financially if illness or injury interrupted their pay. - read more

Claims Delays Put Life Insurance Service Standards in Focus

24 Jun 2026: Paige Estritori

A recent sanction against an unnamed life insurer has put claims handling back under the spotlight, particularly for Australians who rely on personal insurance as a financial safety net. The Life Insurance Code Compliance Committee found that the insurer failed to request required information from claimants at the earliest available opportunity, contributing to significant delays for some customers waiting on claim decisions. - read more

Draft Insurance Code Puts Claims Standards Back in Focus

24 Jun 2026: Paige Estritori

The Insurance Council of Australia has released a draft General Insurance Code of Practice for feedback, marking a significant step in the industry’s push to strengthen customer protections. Released on 24 June 2026, the draft is open for consultation until 21 July 2026 and is designed to make key obligations legally enforceable through insurance contracts. - read more

Click for more Insurance News