Income Insurance Online :: News
SHARE

Share this news item!

Surge in Insurance Complaints in Australia Due to Claim Processing Delays

Implications for Personal Trainers Amid Rising Insurance Complaints

Surge in Insurance Complaints in Australia Due to Claim Processing Delays?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Australian insurance industry is currently grappling with an unprecedented surge in consumer complaints, primarily stemming from delays in processing everyday claims.
Data from the Australian Financial Complaints Authority (AFCA) indicates that insurance companies are generating a record 100 complaints daily, as they struggle to manage routine claims efficiently.

These delays are not confined to claims arising from natural disasters but extend to standard claims, including those related to home-building and motor vehicle insurance. Factors contributing to this backlog include shortages of materials and skilled labour, as well as under-resourced claims-handling teams within insurance companies.

For personal trainers in Australia, this trend poses significant concerns. Timely processing of insurance claims is crucial for maintaining business operations and financial stability. Delays can lead to prolonged periods without necessary funds, affecting the ability to cover expenses or resume services after an incident.

To navigate this challenging landscape, personal trainers should consider the following steps:

  • Maintain comprehensive records of all client interactions and training sessions to support any potential claims.
  • Establish a clear understanding of the claims process and expected timelines with their insurance provider.
  • Explore insurance providers known for efficient claims processing and customer service.

By proactively addressing these aspects, personal trainers can better safeguard their businesses against the repercussions of claim processing delays and ensure continuity in their professional services.

Published:Tuesday, 28th Apr 2026
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Insurance News

Australian Insurers Report Profit Decline Despite Premium Increases
Australian Insurers Report Profit Decline Despite Premium Increases
28 Apr 2026: Paige Estritori
Recent analyses reveal a paradox within Australia's insurance sector: despite escalating premiums, insurers are experiencing a downturn in profits. This trend is largely attributed to the financial repercussions of extreme weather events and the subsequent surge in claims costs. - read more
Surge in Insurance Complaints in Australia Due to Claim Processing Delays
Surge in Insurance Complaints in Australia Due to Claim Processing Delays
28 Apr 2026: Paige Estritori
The Australian insurance industry is currently grappling with an unprecedented surge in consumer complaints, primarily stemming from delays in processing everyday claims. Data from the Australian Financial Complaints Authority (AFCA) indicates that insurance companies are generating a record 100 complaints daily, as they struggle to manage routine claims efficiently. - read more
Dominance of Four Insurers in Australia Sparks Competition Concerns
Dominance of Four Insurers in Australia Sparks Competition Concerns
28 Apr 2026: Paige Estritori
The Australian insurance landscape is characterized by a high degree of market concentration, with four major companies-Insurance Australia Group (IAG), Suncorp, QBE, and Allianz-controlling nearly 74% of the general insurance market. This dominance has raised questions about the level of competition within the industry and its implications for consumers. - read more
Australia Prohibits Use of Genetic Test Results in Life Insurance Underwriting
Australia Prohibits Use of Genetic Test Results in Life Insurance Underwriting
28 Apr 2026: Paige Estritori
In a landmark move, the Australian Parliament has passed the Treasury Laws Amendment (Genetic Testing Protections in Life Insurance and Other Measures) Act 2025, effectively banning life insurers from using individuals' genetic test results in underwriting decisions. This legislation, which comes into effect on 8 October 2026, aims to eliminate potential discrimination based on genetic information and encourage Australians to undergo genetic testing without fear of insurance repercussions. - read more
Call for Fairer Mental Health Assessment in Life Insurance Underwriting
Call for Fairer Mental Health Assessment in Life Insurance Underwriting
28 Apr 2026: Paige Estritori
The Life Insurance Code Compliance Committee (Life CCC) has released a report urging Australian life insurers to adopt fairer and more individualised approaches when assessing applications involving mental health disclosures. The report identifies a concerning trend where some insurers apply broad exclusions or outright denials based on mental health histories, rather than evaluating each applicant's unique circumstances. - read more


Life Insurance Articles

How to Avoid Common Mistakes When Filing an Insurance Claim
How to Avoid Common Mistakes When Filing an Insurance Claim
Filing an insurance claim in Australia can be a daunting process, especially if you are not familiar with the necessary steps and requirements. Claiming insurance is crucial when you need financial support, whether due to a natural disaster, accident, or another unexpected event. - read more
Income Protection Insurance: Understanding Waiting Periods and Benefit Periods
Income Protection Insurance: Understanding Waiting Periods and Benefit Periods
Income protection insurance is a financial product designed to support individuals in the event that they are unable to work due to illness or injury. This type of insurance provides a regular income, helping to replace a portion of lost earnings and meet daily living expenses. Virtually anyone earning an income, especially those with financial dependents or significant debts, should consider the peace of mind that income protection can offer. - read more
Income Safety Net: How to Choose the Right Income Protection for Your Lifestyle
Income Safety Net: How to Choose the Right Income Protection for Your Lifestyle
In the face of life's unpredictable twists and turns, few things are as disconcerting as the possibility of suddenly losing your ability to earn an income due to illness. Such events are often unexpected and can have significant financial repercussions that interrupt not only your flow of daily life but also compromise your future plans. - read more
Navigating Pre-existing Conditions in Income Protection Insurance
Navigating Pre-existing Conditions in Income Protection Insurance
Income protection insurance is a safeguard that provides individuals with financial stability in the event they are unable to work due to illness or injury. This type of insurance typically replaces a significant percentage of the insured's income, ensuring that their financial commitments can still be met during periods when they cannot earn an income through employment. - read more
Finding Accidental Coverage When Comprehensive Income Protection Isn't an Option
Finding Accidental Coverage When Comprehensive Income Protection Isn't an Option
Income protection is an integral part of maintaining your financial security, especially in the event that unforeseen illnesses or injuries prevent you from working. Enabling you to receive a percentage of your regular income, this type of insurance provides a safety net, ensuring that you can continue to cover your living expenses and financial obligations whilst recovering. - read more

Knowledgebase
Underwriting:
The process by which an insurer determines the risk of insuring a client and decides the terms of coverage.