APRA and ASIC Publish December 2025 Life Insurance Claims and Disputes Data

The publication presents key industry and entity-level claims and disputes outcomes for 13 Australian life insurers writing direct business, excluding reinsurance. It provides a detailed analysis of claims acceptance rates, the time taken to pay claims, the number of disputes, and policy cancellation rates.

In conjunction with this release, ASIC's MoneySmart Life insurance claims comparison tool has been updated with the latest data. This online resource allows consumers to compare insurers across various cover types and distribution channels, facilitating informed decision-making when selecting life insurance products.

For policyholders and potential customers, this data serves as a crucial resource to assess the reliability and performance of life insurers in Australia. It highlights the importance of transparency and accountability within the industry, ensuring that consumers can make informed choices about their life insurance coverage.

As the life insurance sector continues to evolve, such publications play a vital role in maintaining trust and confidence among consumers. They also provide insurers with valuable feedback to improve their services and address any areas of concern identified through claims and disputes data.