Income Insurance Online :: News
SHARE

Share this news item!

Comprehensive 2025 Life Insurance Data Released by APRA and ASIC

Insights into Claims and Disputes in the Australian Life Insurance Sector

Comprehensive 2025 Life Insurance Data Released by APRA and ASIC?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) have jointly released the Life Insurance Claims and Disputes Statistics for the year ending December 31, 2025.
This publication provides a detailed analysis of the performance of the Australian life insurance industry, offering valuable insights for policyholders and industry stakeholders alike.

The report encompasses data from 13 Australian life insurers engaged in direct business, excluding reinsurance activities. Key metrics include claims acceptance rates, the duration taken to settle claims, the volume of disputes, and policy cancellation rates. Such comprehensive data is instrumental in assessing the reliability and efficiency of life insurers operating within Australia.

In conjunction with this release, ASIC has updated its MoneySmart Life Insurance Claims Comparison Tool. This online resource enables consumers to compare insurers across various cover types and distribution channels, facilitating informed decision-making when selecting life insurance products.

For policyholders and potential customers, this data serves as a crucial resource to assess the reliability and performance of life insurers in Australia. It highlights the importance of transparency and accountability within the industry, ensuring that consumers can make informed choices about their life insurance coverage.

As the life insurance sector continues to evolve, such publications play a vital role in maintaining trust and confidence among consumers. They also provide insurers with valuable feedback to improve their services and address any areas of concern identified through claims and disputes data.

Published:Thursday, 14th May 2026
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Insurance News

APRA's Updated Reinsurance Framework: What Insurers Need to Know
APRA's Updated Reinsurance Framework: What Insurers Need to Know
14 May 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has recently refined its reinsurance framework to facilitate insurers' access to alternative reinsurance arrangements, including insurance-linked securities (ILS) and catastrophe bonds. This initiative aims to balance the need for flexibility in reinsurance options with the imperative of protecting policyholders. - read more
APRA's New Capital Treatment for Longevity Products: Implications for Insurers
APRA's New Capital Treatment for Longevity Products: Implications for Insurers
14 May 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has finalised amendments to its prudential standards concerning the capital treatment of longevity products, including annuities. These reforms are designed to bolster the market for retirement income solutions by aligning capital requirements more closely with the long-term nature of these products. - read more
The Rising Cost of Regulatory Compliance in Australia's Insurance Sector
The Rising Cost of Regulatory Compliance in Australia's Insurance Sector
14 May 2026: Paige Estritori
Australia's general insurers are raising concerns about the escalating costs associated with regulatory compliance, which they estimate to be up to $3.5 billion annually. This substantial financial burden is reportedly contributing to higher premiums and affecting the industry's productivity. - read more
Comprehensive 2025 Life Insurance Data Released by APRA and ASIC
Comprehensive 2025 Life Insurance Data Released by APRA and ASIC
14 May 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) have jointly released the Life Insurance Claims and Disputes Statistics for the year ending December 31, 2025. This publication provides a detailed analysis of the performance of the Australian life insurance industry, offering valuable insights for policyholders and industry stakeholders alike. - read more
TAL and Acenda Recognised in Money Magazine's 2026 Life Insurer Awards
TAL and Acenda Recognised in Money Magazine's 2026 Life Insurer Awards
14 May 2026: Paige Estritori
Money magazine has announced the winners of its 2026 Life Insurance Awards, recognising outstanding performers in the Australian life insurance sector. TAL has been named Life Insurer of the Year across both group and direct insurance categories, while Acenda has secured the title of Life Insurer of the Year in the advised insurance category. - read more
Click for more Insurance News


Life Insurance Articles

Navigating Pre-existing Conditions in Income Protection Insurance
Navigating Pre-existing Conditions in Income Protection Insurance
Income protection insurance is a safeguard that provides individuals with financial stability in the event they are unable to work due to illness or injury. This type of insurance typically replaces a significant percentage of the insured's income, ensuring that their financial commitments can still be met during periods when they cannot earn an income through employment. - read more
How Accidental Income Protection Insurance Can Provide Peace of Mind
How Accidental Income Protection Insurance Can Provide Peace of Mind
Accidental income protection insurance is a type of policy that provides financial support if you are unable to work due to an accident. Unlike regular income protection insurance, which can cover illnesses and injuries, this specific insurance focuses solely on accidents. - read more
Income Protection vs. Total Permanent Disability: Which Is Right for You?
Income Protection vs. Total Permanent Disability: Which Is Right for You?
Financial security is crucial in today's unpredictable world, where unexpected events can disrupt the stability and comfort of our daily lives. For Australians, protecting one's income and lifestyle from unforeseen circumstances is a key component of personal finance. - read more
From Illness to Injury: Understanding the Scope of Income Protection Insurance
From Illness to Injury: Understanding the Scope of Income Protection Insurance
In the uncertain times we face today, where both health and economic climates are unpredictable, safeguarding your financial stability becomes paramount. This is where income protection insurance steps in as an essential safety net. For many Australian families, it's the buffer that ensures life's financial commitments are met, even when ability to work is compromised. - read more
Income Protection Insurance Explained: Ensure Your Livelihood in Times of Uncertainty
Income Protection Insurance Explained: Ensure Your Livelihood in Times of Uncertainty
When life takes an unexpected turn, whether due to illness, injury, or other unforeseen events, the financial repercussions can be devastating. This is where income protection insurance becomes an essential component of maintaining financial stability. Income protection insurance acts as a safety net, ensuring that even in times of hardship, your financial obligations can be met, and your standard of living maintained. - read more

Knowledgebase
Actuary:
A professional who analyzes the financial costs of risk and uncertainty using mathematics, statistics, and financial theory.

Quick Links: | Income Insurance | Income Protection Insurance | Income Insurance For Self-employed | Income Insurance Quotes | Best Income Insurance Australia | Income Insurance For Employees | Income Insurance Comparison | Income Protection For Contractors | Temporary Income Protection | Income Replacement Insurance | Income Protection Policy
This website is owned and operated by Clark Family Pty Ltd (ACN 010 281 008) as Trustee for the Clark Family Trust (ABN 35 957 893 714), 43 Larch Street Tallebudgera QLD 4228. Clark Family Pty Ltd is an Authorised Representative (AR 1298860) of Unique Group Broker Services Pty Ltd (AFSL 509434) for financial product referrals and an Authorised Credit Representative (ACR 401491) of Saccasan Pty Ltd (ACL 386297). Check our licensing details on the ASIC registers: Clark Family Pty Ltd ACR, Clark Family Pty Ltd AR, Saccasan Pty Ltd, Unique Group Broker Services.
IMPORTANT: We act solely as an introducer and refer enquiries to licensed third-party brokers, insurers, and lenders. We do not provide financial product advice or credit assistance. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for validating the legitimacy of our referral partners, you should independently verify the credentials and licensing of any adviser or provider you engage. Visit the ASIC website for further information.